BOOKING CONDITIONS
YOUR HOLIDAY CONTRACT WITH LUXE TRAVEL HUB LTD
When you book travel arrangements with us, you enter into a contract with Luxe Travel Hub Ltd. We will send you a booking confirmation with your itinerary and invoice, verifying the details of your booking and the payment made. If the booking is made over the phone with one of our sales consultants, we will first send you the travel details by email for verification (including dates, destination, passenger names as per their passport, and the cost of the holiday). Once you confirm the details by replying to the email, we will send you a payment link to pay for your booking.
WHO ARE WE?
Luxe Travel Hub Ltd - Member of Travel Trust Association (X0044) and Atol (12631).
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
WHO ARE YOU?
You are the client who books travel arrangements with us and is named on the confirmation invoice as the primary contact.
WHAT ARE THE PAYMENT TERMS AND PAYMENT METHOD?
The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible for all payments in respect of the booking. We usually request full payment at the time of booking; if full payment is not required, a non-refundable deposit must be paid to secure the booking.
Please note that deposits do not guarantee the fare; they only guarantee the seat and are non-refundable. Fares are subject to change, sometimes without prior notice. It is therefore in your best interest to finalize payment as soon as possible, as fares can only be guaranteed once full payment has been received. If you fail to pay within the requested timeframe, your flights or holiday will be automatically canceled. Should we have to cancel your booking due to non-payment, you will be liable for any applicable cancellation charges.
Payments should be made via our 3D secure payment gateway, facilitated by ‘Verified by Visa’ and ‘Mastercard SecureCode™.’ If you have paid a deposit, the balance can be paid through an online payment link (sent via email). Alternatively, you can pay by cash or bank transfer into our company account.
AMENDMENTS
Reservation Bookings: If you wish to change your travel arrangements after making a reservation, and your tickets have not been issued, we will do our utmost to accommodate your new request, provided it is submitted in writing and accompanied by an amendment fee. Please consult your travel consultant for more details. However, note that prices are only guaranteed once full payment has been received and tickets/holiday vouchers have been issued.
Ticketed Bookings: Once tickets are issued, certain travel arrangements cannot be changed, and any alterations will incur a 100% cancellation charge. However, some tickets are changeable, subject to airline/ticketing agent charges for date changes and any applicable fare differences. Additionally, an administration fee will apply. For detailed fare rules, date change fees, and cancellation charges, please check with your travel consultant.
Name Changes/Amendments: Once a booking is made, alterations cannot be made to passenger names, so it is your responsibility to book under the correct name(s) as they appear on your passport. Name changes are typically not permitted by most airlines and will be treated as cancellations, subject to the cancellation charges outlined below. A few airlines may allow amendments for misspelled names, but this is limited and will require an amendment fee.
CANCELLATION BY THE PASSENGER
Please note that most discounted tickets issued by scheduled airlines, low-cost carriers, and ‘no-frills’ airlines carry a 100% cancellation charge. If this is not the case for your booking, you may cancel your booking up to 48 hours prior to departure, provided it is communicated to us in writing. As this incurs administration costs, we will apply a cancellation charge in addition to any airline booking fees or cancellation charges.
Cancellation charges on airline tickets depend on the fare type, ranging from 25% to 100%. Please check at the time of booking. If your cancellation is covered by your insurance policy, you may be able to reclaim these charges. Refunds typically take around 8 weeks to process from when the tickets or relevant documents are submitted to the airline's agents.
Please note that if you have checked in for your flight online, you must contact the airline to cancel the booking. Otherwise, the airline will treat this as a ‘No Show,’ and cancellation charges will apply per their No Show policy. Most airlines apply a 100% cancellation charge in such cases, and only certain taxes may be refundable, where applicable.
Cancellation charges on flight and accommodation holiday bookings are subject to the supplier's terms and conditions. In most cases, flights are non-refundable (except for applicable taxes), and hotels vary based on the cancellation notice period and season. Some accommodation providers may apply a 100% cancellation charge, so please check cancellation charges at the time of booking. All cancellations are subject to an administration fee.
SPECIAL REQUESTS & LUGGAGE ALLOWANCE
If Luxe Travel Hub makes a request on your behalf for specific services such as a meal, seat location, extra legroom, early check-in, late check-out, etc., please note that these requests cannot be guaranteed. It is entirely up to the service provider to fulfill these requests. Additionally, luggage allowance and size can vary by airline. It is your responsibility to check the airline’s website for their updated luggage policies, including weight and size limits.
SPECIAL ASSISTANCE
If you require special assistance for your flight or accommodation, such as wheelchair assistance or disabled facilities, please request this at the time of booking. We will ensure that, where possible, your requests are met by the relevant suppliers. In some cases, medical certificates may be required to ensure eligibility for travel.
TRAVEL INSURANCE
Travel insurance is essential. It is extremely important to have adequate travel insurance when traveling abroad, as emergencies can be very expensive without coverage. It is your responsibility to ensure that the insurance you purchase is suitable for your needs.
E-TICKETS
Your tickets are electronic (E-tickets), which will be emailed to you. You will not receive any tickets by post. Please ensure you have your itinerary/booking confirmation and any relevant travel documents with you when you go to the airport. If you have not received your e-ticket details 72 hours prior to departure, please contact us immediately so we can send the necessary documentation.
RECONFIRMATION OF FLIGHTS / ONLINE CHECK-IN
Reconfirmation of flights must be made directly with the airline at least 72 hours prior to departure, both outbound and inbound. You are required to check in at least 3 hours before departure for long-haul flights and 2 hours before for short-haul flights. Many airlines now offer online check-in 24 hours prior to departure. You will need either the Airline Reference Number or your E-ticket number, which can be found on your itinerary/E-ticket. Some low-cost carriers require online check-in and will not allow check-in at the airport.
FLIGHT PROGRAM CHANGES
All prices, dates, times, routes, and airlines are subject to alteration or cancellation. If Luxe Travel Hub must make any changes, we will do our best to provide suitable alternatives. Luxe Travel Hub acts as a booking agent only and does not accept liability for any aspect of the arrangements, especially for any loss, personal injury, or death unless caused by proven negligence. Claims must be made directly to the carrier or supplier concerned.
Refunds will not be provided for cancellations or changes resulting from Force Majeure events (e.g., war, terrorism, strikes, natural disasters, weather conditions, etc.).
VALIDITY OF TICKETS, FLIGHT TIMINGS AND SCHEDULED CARRIERS
Return tickets are valid for the dates and routing specified. Tickets must be used in the order issued. Missed flights may result in the automatic cancellation of the rest of your journey, as per the airline’s Terms and Conditions. Refunds will not be issued for unused tickets, except as provided for in these conditions. Flight schedules and timings may change, and airlines may substitute aircraft or carriers.
TRAVEL DOCUMENTATION, VISAS, HEALTH REQUIREMENTS
It is your responsibility to ensure you have valid travel documentation before traveling abroad. You will be liable for any cancellations or related expenses resulting from improper or incorrect documentation. Check passport validity (many countries require biometric passports with a minimum of 6 months’ validity) and any visa or health requirements, as these vary by destination.
CAR HIRE
When booking car hire, most suppliers require a refundable deposit via credit card upon collection. Ensure you check the requirements on the car hire voucher. You must also have a valid driving license and meet the eligibility criteria for driving in the destination country. An international license may be required for non-EU destinations.
ACCOMMODATION (RATING AND STANDARDS)
Accommodation ratings are provided by the suppliers and may vary between countries and providers. It is your responsibility to verify check-in and check-out times directly with the supplier. Any local taxes or additional expenses will be payable at check-out.
AIRPORT CHARGES AND DEPARTURE TAXES
Any increases in airport taxes or charges imposed by UK or overseas governments and authorities are not covered by the price guarantee.
YOUR FINANCIAL PROTECTION.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this on this website. This shows you the protection that applies in the case of each holiday and travel service offered. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, March 2024 ORS3 Chapter 1: The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (as amended) Page 41 OFFICIAL - Public. This information has been cleared for unrestricted distribution. OFFICIAL - Public those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk”
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable.
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.” Sales through Agents of ATOL holders or Members of an Accredited Body